Virtual Complaints Book

In compliance with the Consumer Protection and Defense Code (Law No. 29571) of the Republic of Peru, Inti Adventure Travel E.I.R.L. provides international and domestic passengers with this Virtual Complaints Book to file any dissatisfaction regarding our luxury travel operations.

Provider Information:
Corporate Name: Inti Adventure Travel E.I.R.L.
RUC (Tax ID): 20602490581
Corporate Address: Calle Marcos Sapaca L2, San Sebastián, Cusco, Peru.

Key Definitions:
Claim (Reclamo): An official disagreement directly tied to the purchased travel services or an alleged breach of the agreed contract terms.
Complaint (Queja): An expression of displeasure regarding customer service standards, staff hospitality, or non commercial operational elements.

📅 Legal Response Window: In accordance with Peruvian Law No. 31435, The Agency has a strict, non-extendable maximum window of fifteen (15) business days to address, investigate, and formally resolve your claim or complaint. The corporate resolution will be sent directly to the email address provided during submission.
✉️ Acknowledgment of Receipt: Upon submitting this form, the system will automatically send an exact digital copy of your Complaint Sheet to your email address. All information registered herein will be processed exclusively for the resolution of your request, in strict compliance with Personal Data Protection Law No. 29733.